Where do I change my subdomain?
Open Website Builder → Settings and edit the Subdomain field. Whatever you type becomes the prefix on your free hosted URL — for example, setting it to janedoe publishes your site at janedoe.insurancestorefronts.com.
Subdomains have to be unique across the platform, so if your first pick is taken you'll see a validation error. Stick to letters, numbers, and hyphens — no spaces or special characters.
Changing the subdomain doesn't break your pages; it just changes the public URL. If you've shared the old URL anywhere, update those links.
Can I point my own domain at my Insurance Storefronts site?
Yes. On Website Builder → Settings, enter the domain you own in the Custom Domain field, then point its DNS A record to 104.236.6.251. Once propagation finishes (usually under an hour), click Check Domain Status and then Activate SSL to install a free Let's Encrypt certificate.
You don't need to delete your subdomain — the platform serves both, with the custom domain becoming canonical once SSL is active.
My SSL won't activate. What went wrong?
Nine times out of ten it's DNS. Let's Encrypt needs to be able to resolve your domain to our IP before it will issue a cert. Run a DNS lookup (dig yourdomain.com or any online tool) and confirm the A record returns 104.236.6.251.
Other common culprits:
- You set a CNAME instead of an A record. Apex domains need A records.
- Your registrar still has a parking page redirect in front of the DNS.
- Propagation hasn't finished — some TLDs and registrars take up to 24 hours.
Wait an hour, click Check Domain Status, and try Activate SSL again. If it's still failing after a day, send support the domain name and we'll dig in.
How do I add Google Analytics to my site?
Grab your GA4 Measurement ID from Google Analytics (it looks like G-XXXXXXXXXX), then paste it into the Measurement ID field on Website Builder → Settings. Save, and the tracking snippet is injected into every page on your site automatically.
No tag manager required, no editing your theme. Data starts flowing into your GA4 property within minutes of the first real visit.
How do I upload my logo and favicon?
On Website Builder → Settings there are dedicated Logo and Favicon upload fields. Logos are typically PNG or SVG with a transparent background; favicons should be a square PNG or ICO (32×32 or 64×64 works for almost every theme).
Both files are stored on S3 and served by your active theme automatically — no per-page editing needed.
Can I drop my own scripts or CSS into the <head>?
Yes. The Settings page has a Head Scripts field for anything you want loaded site-wide — Facebook Pixel, Hotjar, a chat widget, a third-party tracker — and a Head Styles field for custom CSS. Paste the full snippet (including the <script> or <style> tags) and save.
Whatever you put there is injected into every page on your site, in order, right before the closing </head>. Be careful with anything that loads synchronously — it can slow your page-speed score.
Do the Site Title and Site Description on Settings show up everywhere?
They're the site-wide defaults. The Site Title populates the <title> tag and the Site Description populates the meta description on any page that hasn't defined its own.
Per-page Meta Title, Meta Description, and Meta Keywords — set in the Page details modal — override the defaults for that specific page. For SEO, you almost always want a unique meta title and description per page; use Settings as the fallback.
