Common questions about Website Builder Media answered in plain English. Part of the Website Builder section of our agent knowledge base.
Every file you upload through the Media modal lives on Amazon S3 under your account, and the public URL is rewritten so it loads from our CDN. Nothing is stored on the page itself — images are linked by URL, so the same upload can be reused across every page on your site.
That also means deleting a file from the Media Gallery removes it from every page that referenced it. Re-upload if you need it back.
Images: JPG, JPEG, PNG, GIF, SVG, ICO. Documents: PDF. Video: MP4, MOV, AVI, WMV, FLV. Archives: ZIP, RAR.
If you try to upload something we don't accept (a .docx or .heic, for example), you'll get a validation error. Convert to one of the supported formats and try again.
Yes — 20 MB per file. That's plenty for nearly every photo, logo, or PDF flyer, but it can bite you on raw camera images and long videos.
If you need to upload a 20+ MB photo, compress it first (TinyPNG or Squoosh work well and don't degrade quality noticeably for web). For long videos, host them on YouTube or Vimeo and embed the player instead — your site will load faster too.
Yes. The Media modal has a folder picker at the top — you can create new folders, drop into existing ones, and upload directly into the folder you have open.
Folders are great for keeping headshots, blog images, logos, and downloadable PDFs separate so you're not scrolling through hundreds of files when you embed something.
Yes — that's the whole point of the shared Media Gallery. Upload once, then insert the same image from the gallery on as many pages as you want. There's no per-page copy; each page just references the same URL.
If you update the image (re-upload it with the same filename), every page that links to it picks up the new version immediately. Browser caches may show the old one for a few minutes.
Open the Media modal, click the file once to select it. The right-hand details pane shows its filename, size, mime type, and the full S3/CDN URL — copy that URL to paste anywhere you need a direct link (an email, a Facebook post, an external site).
Try a shorter keyword, or browse the questions in the sidebar.
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