01Our commitment
Plain English: Accessibility isn't a feature on a roadmap — it's how we build. We design and test Insurance Storefronts so people who use screen readers, keyboard navigation, magnifiers, voice control, or other assistive tools can use the site the same way anyone else can.
We treat accessibility as an ongoing practice. Every new feature, page, and email is reviewed against accessibility standards before it ships, and we revisit older surfaces when we have evidence they're falling short.
02Standards we follow
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, published by the W3C. WCAG defines how to make web content more accessible to people with a wide range of disabilities — including visual, auditory, motor, speech, cognitive, language, and learning differences.
Where applicable, we also follow:
- Section 508 of the U.S. Rehabilitation Act, for visitors using federal services.
- The Americans with Disabilities Act (ADA) Title III obligations for places of public accommodation.
- Native ARIA and semantic HTML patterns over custom widgets whenever possible.
03What we do
- Semantic, navigable HTML — meaningful headings, landmarks, lists, and labels so assistive tech can read the structure of every page.
- Keyboard-first interaction — every interactive element can be reached and operated with a keyboard, with a visible focus indicator.
- Color contrast — body text and interactive states meet WCAG AA contrast ratios. We don't rely on color alone to convey information.
- Responsive type — the site is readable when zoomed up to 200% and reflows for mobile and screen-magnifier users.
- Form clarity — labels are explicit, error messages are descriptive, and required fields are announced.
- Image alternatives — meaningful images carry descriptive alt text; decorative imagery is hidden from assistive technology.
- Reduced-motion support — animations respect the operating system's "reduce motion" preference.
04Known limitations
We're honest about where we still have work to do:
- Agent-authored content. Independent agents publish their own profile copy, photos, and storefront pages. We provide accessibility guidance to agents, but we can't guarantee third-party content is fully conformant.
- Third-party embeds. Some carrier links and quote widgets are operated by third parties whose accessibility we can influence but not control.
- PDFs and downloads. Some legacy documents have not yet been remediated for screen-reader accessibility. If you encounter one, please tell us and we'll provide an accessible version.
05Tips for visitors
These browser and OS features make any website easier to use — including ours:
- Zoom & text size
- Press Ctrl/Cmd + + to zoom in. The site reflows up to 200%.
- Screen reader basics
- VoiceOver (macOS/iOS), TalkBack (Android), NVDA and JAWS (Windows) all work with the site. Use heading navigation (H key) to skim sections.
- Reduce motion
- Enable "reduce motion" in your OS accessibility settings. Our animations will respect it.
- High contrast
- Forced-colors mode on Windows and "Increase Contrast" on macOS are both supported.
06Report a barrier
If you can't access something, please tell us. The faster we know, the faster we can fix it.
When you reach out, please include:
- The URL of the page where you encountered the problem.
- What you were trying to do.
- The assistive technology you were using (e.g., NVDA, VoiceOver, keyboard-only).
- Any error messages or unexpected behavior.
We aim to acknowledge accessibility reports within 2 business days and to resolve confirmed issues as quickly as the underlying complexity allows.
07Contact us
Email is the fastest way to reach our accessibility team — a real person reads every message.
Accessibility coordinator
We respond to accessibility reports first. If we can offer an interim workaround while we fix something, we will.