Profile Picture FAQ — Frequently Asked Questions

Q: What is the recommended size for a good profile picture?

Upload a square image at least 400×400 pixels . Larger is fine — we resize it down as needed. Smaller than that and the picture will look soft on high-resolution screens. Accepted formats: .jpg , .jpeg , .png , .gif , and .webp . For best results use a clear, well-lit headshot with your face filling most of the frame. Avoid group photos, sunglasses, busy backgrounds, or pictures taken from far away — the image gets displayed pretty small in places like the agent strip and blog byline, so detail matters.

Q: How do I crop my picture to have the best result for where it is displayed?

After you select a file, the upload tool shows a crop box you can drag and resize. The platform stores and serves your picture as a square , so center the crop on your face and keep it tight — head and shoulders. A few practical tips: Eyes in the upper third of the crop — this is the standard headshot composition and reads best at small sizes. Leave a little breathing room above your head , but not too much. Avoid cutting off the top of your head or your chin. If the original photo is wide or landscape, crop in tight rather than including background — the image will be tiny in some spots and background detail just becomes noise. You can re-upload and re-crop as many times as you want until you're happy with it.

Profile Picture

Common questions about Profile Picture answered in plain English. Part of the Account & Billing section of our agent knowledge base.

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Where does my profile picture show up?

Your profile picture appears in several places across the platform:

Your public agent profile at the top of the page
The dashboard greeting when you log in
The agent strip on consumer-facing search and result pages
The author byline on any blog posts you publish through the website builder
The agent card attached to leads delivered through your quote engines

One upload, used everywhere. It's worth taking 30 seconds to get a good one — it's the first thing prospects see.

Does my new profile picture update everywhere immediately?

Yes. Once you crop and save your new picture, it goes live across the platform immediately. Your public profile, dashboard, blog bylines, and consumer-facing agent strips all start serving the new image right away.

If you still see the old image after saving, it's almost always your browser caching the file. A hard refresh (Cmd+Shift+R on Mac, Ctrl+F5 on Windows) clears it. Visitors to your public pages will see the new image automatically on their next load.

What is the recommended size for a good profile picture?

Upload a square image at least 400×400 pixels. Larger is fine — we resize it down as needed. Smaller than that and the picture will look soft on high-resolution screens.

Accepted formats: .jpg, .jpeg, .png, .gif, and .webp.

For best results use a clear, well-lit headshot with your face filling most of the frame. Avoid group photos, sunglasses, busy backgrounds, or pictures taken from far away — the image gets displayed pretty small in places like the agent strip and blog byline, so detail matters.

How do I crop my picture to have the best result for where it is displayed?

After you select a file, the upload tool shows a crop box you can drag and resize. The platform stores and serves your picture as a square, so center the crop on your face and keep it tight — head and shoulders.

A few practical tips:

Eyes in the upper third of the crop — this is the standard headshot composition and reads best at small sizes.
Leave a little breathing room above your head, but not too much.
Avoid cutting off the top of your head or your chin.
If the original photo is wide or landscape, crop in tight rather than including background — the image will be tiny in some spots and background detail just becomes noise.

You can re-upload and re-crop as many times as you want until you're happy with it.